Confidence Code consultation

By Ofgem The Confidence Code is a voluntary Code of Practice that governs independent energy price comparison sites. Ofgem took over responsibility for managing it from Consumer Focus in March 2013.Since then Ofgem has published its final decision on changes to...

Chief Executive's response to the Independent article published on the 30 January.

By Ofgem Read our Chief Executive's response to the Independent article published on the 30 January.

Npower to pay £3.5 million to benefit vulnerable consumers following our investigation

By Ofgem Npower has agreed to pay a £3.5 million package to help vulnerable consumers following our investigation which found it had breached marketing licence conditions.Our investigation centred on the sales processes and information used by npower...

Quantitative Research into Non-Domestic Consumer Engagement in the Energy Market

By Ofgem Ofgem commissioned Element Energy and The Research Perspective to undertake quantitative research with business energy consumers. The overarching aims of this research were to:Track market engagement and switching behaviours in the non domestic...

Quantitative Research into Non-Domestic Consumer Engagement in, and Experience of, the Energy Market

By Ofgem Ofgem commissioned Element Energy and The Research Perspective to undertake quantitative research with business energy consumers. The overarching aims of this research were to:Track market engagement and switching behaviours in the non domestic...

Consumer Challenge Group RIIO ED1: Update note, December 2013

By Ofgem Update on the RIIO ED1 Consumer Challenge Group's work on assessing DNO business plans.

Sustainable Development indicators- Theme 4: Ensuring a secure and reliable gas and electricity supply

By Ofgem This is the fourth theme of our Sustainable Development indicator documents, illustrating the progress of Ofgem and the energy sector towards our sustainable development objectives. This version was published in December 2013.

Sustainable Development indicators- Theme 3: Promoting energy saving

By Ofgem This is the third theme of our Sustainable Development indicator documents, illustrating the progress of Ofgem and the energy sector towards our sustainable development objectives. This version was published in December 2013.

Sustainable Development indicators- Theme 2: Eradicating fuel poverty and protecting vulnerable customers

By Ofgem This is the second theme of our Sustainable Development indicator documents, illustrating the progress of Ofgem and the energy sector towards our sustainable development objectives. This version was published in December 2013.

Sustainable Development indicators- Theme 1: Managing the transition to a low carbon economy

By Ofgem This is the first theme of our Sustainable Development indicator documents, illustrating the progress of Ofgem and the energy sector towards our sustainable development objectives. This version was published in December 2013.

What and when

By Ofgem

Switching supplier

By Ofgem It's getting easier to get a better deal on your energy..Simpler choices – from Jan 2014 suppliers will have to offer fewer and less complex tariffs, making comparing tariffs easier and less time consuming.Clearer information &...

Information for suppliers and industry

By Ofgem Reform of the retail energy marketThe final stage of the Retail Market Review occurred with the publication of our final decision to implement our domestic energy market reforms in August 2013. Prior to this we had issued our decision to implement non-...

Information for business consumers

By Ofgem The issues we have identifiedOur proposed reforms for businesses resulted from our review of the retail market for gas and electricity. Although the business market is functioning better than for domestic customers, we found issues that can still affect...

Consumer Empowerment and Protection in Smarter Markets

By Ofgem Smart meters can bring significant benefits to consumers, helping them manage their energy use and expenditure, and improving their experience of the market. Smart meters also present potential risks.This consultation document sets out Ofgem's...

Complaints to Ombudsman Services: Energy – research report

By Ofgem This is a research report for Ofgem by GfK NOP exploring why few consumers refer their complaint to the Ombudsman Services: EnergyOmbudsman researchIt is important that consumers have access to an independent means of redress if their energy complaint...

Micro-business back-billing: supplier data covering April 2012- March 2013

By Ofgem This letter summarises data provided by suppliers following a request by Ofgem, relating to their back-billing of micro-business customers between April 2012 and March 2013.A back-bill is a request for payment issued to a customer for previously unbilled...

Ofgem welcomes fresh commitments by energy suppliers to cut back-billing for Britain’s smallest firms

By Ofgem Ofgem today welcomed further moves by leading energy suppliers to reduce the period in which they are able to ‘back-bill' Britain's smallest businesses.This builds on steps already taken following Ofgem action and...